General Question
You can place an order in person, over the phone, or through our website. Some items may require a prescription.
Yes, we provide home delivery and professional setup for many of our products, including hospital beds, oxygen equipment, and power mobility devices.
Delivery times vary depending on availability, insurance processing, and location. We aim to provide prompt service and will keep you updated.
Coverage depends on your insurance provider and medical necessity. We can assist in verifying benefits and submitting claims on your behalf.
We can help appeal denied claims or provide alternative options, such as rental programs or cash purchase discounts.
Ordering & Delivery
DME refers to medically necessary equipment prescribed by a doctor for use at home, such as wheelchairs, walkers, hospital beds, and oxygen equipment.
Some equipment, like CPAP machines, oxygen therapy devices, and hospital beds, require a prescription, while others, like walkers and canes, may not.
Yes, we work with most major insurance providers, including Medicare and Medicaid. Coverage varies, so we recommend checking with your provider.
Our trained specialists will assess your needs and recommend the most suitable equipment for your condition and lifestyle.
Billing & Insurance
Coverage depends on your insurance provider and medical necessity. We can assist in verifying benefits and submitting claims on your behalf.
We can help appeal denied claims or provide alternative options, such as rental programs or cash purchase discounts.
Repairs & Maintenance
Contact us immediately. We offer repairs and maintenance for most equipment and may provide loaner units while yours is being serviced.
This depends on the type of equipment. We provide guidelines on maintenance and can schedule periodic service checks.
Rentals & Returns
Yes, we offer rental options for many items, including hospital beds, wheelchairs, and other machines.
Return policies vary by product. Some items, especially those used for hygiene purposes, may not be returnable once opened.
Yes, in many cases, we offer a rent-to-own option where rental fees can be applied toward the purchase price.